faqs

Of course! We love to send CabinZero bags to all corners of the world. Orders will usually be shipped from our UK Warehouse.

Delivery times vary from country to country. We have different delivery options upon check-out including express shipment. Please use express if available to get your bag ASAP.
We suggest using a work address too because they'll usually deliver between the hours of 9-5 and request a signature. If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick up.

As soon as your order ships, you'll get an email confirmation. Make sure you check your friend/foe filters on your email so support@cabinzero.com doesn't end up in your nasty spam folder.

It's hard for us to say as it depends where you are and when you need it! But as a guide please follow the delivery times indicated. If you are unsure before you order please email us at support@cabinzero.com

Very sorry to hear this. Delivery time depends on where you are in the world. It's unlikely your delivery will have been lost as we only use trackable delivery methods which are signed on delivery. Please get in touch (via support@cabinzero.com) and we will do our best to find out where your goods are. At the very least we can give you the tracking code and ask you to wait a little longer.

Super curious, huh? Well, the answer depends on where you are in the world. In the UK we normally use DPD UK. In Europe we use DPD or DHL EXPRESS. Outside of Europe, we use a combination of FedEx, DHL and local couriers. Sometimes we will also use Registered Airmail.

When you have received your order from CabinZero.com you have 30 days to get it back to us if you choose to return it. If it's not what you expected, you can simply return it!

Unless the item is faulty or you received the wrong item, the return postage must be paid by yourself.

To do so you must first contact us via our contact form or by email at support@cabinzero.com and we will send you all the details you need to return your item back to us. You'll need to send us your order number when you contact us and the reason you want to return the item. If all is well, we'll send you the address to return the item back to us. As soon as you have received our returns postal address, just send your gear straight back to us! You don’t need to wait for any additional emails from us.

Return postage much be paid by the customer. 
If the item has been used or damaged by the customer we are unable to accept it. 
Please note: Check your junk mail! Sometimes our emails get put in there. Sorry!

The costs of returning a bag back to us can be expensive. Therefore please choose carefully!!! We are here to help so if you have any questions please ask us before your purchase.

If you received the wrong item, firstly we say a big 'Sorry'. Someone must have been half asleep when they picked your order. Please let us know and we will deal with this, just contact us via our contact form or by email at support@cabinzero.com.

This doesn't happen often as we are super careful about quality. However, our bags are made by humans and mistakes can happen. If it's happened to you we will go that extra mile to fix the issue for you as we really want you to love your CabinZero item. Please let us know and we will deal with this, just contact us via our contact form or by email at support@cabinzero.com.

If we send you the wrong item, or the item is faulty you can return it back to us free of charge.
In both cases we can offer a full refund or a credit note of 100% of the value of the item.

If you have had the item for over 30 days and then decide you don't like it, unfortunately there is nothing we can do.

If the item is appears faulty 30 days or more after you have received it, we treat this as a return under warranty. In this case we will inspect the product and either repair or replace it, as long as the fault is not due to mis-use or wear and tear. No refund is payable for warranty claims.

In all the above cases, to make a return or a claim under warranty please contact us via our contact form or by email at support@cabinzero.com.

Yes! For sure. No receipt = no warranty claim. Sorry.
However, if you purchase directly from cabinzero.com we will already have a record of your purchase so we can turn a blind eye if you are missing your receipt. This only applies if you buy directly from us.

Nope. No need to register for anything, any purchase from us will automatically kick in the warranty. Just keep your original proof of purchase and the product in its original condition (packaging included) in case you need to make a warranty claim.

Probably! We accept VISA, MASTERCARD and PAYPAL. If your credit/debit card is not listed please let us know and we will do our best to get it added.

Sorry, but we currently only accept online orders. Why? Well because we receive orders from all over the world and it's not possible for us to have 24-7 phone cover. Besides, most people prefer to order online using their smartphone or tablet these days.

Oh, Sorry but it's tricky. You have to make another order, unfortunately.

Totally! You have nothing to be worried about! We use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits. You don't even need to have an account with us (as we know opening accounts with online retailers is a bit of a drag).

Okay...Don't worry and keep calm. Whatever has happened can probably be fixed.
First, please check you entered all your details correctly (name, address, phone number and payment details). 
Still, have a problem? In that case please get in touch and we will do our best to try to work out what has happened. Please email us at support@cabinzero.com (or use the contact us form).

Canny buyer huh? We like it. Unfortunately, we don't send discount codes out at random, but we do offer them regularly via our Facebook page. Therefore we suggest you 'like' us on Facebook at facebook.com/cabinzero and it is very likely a discount code will become available in the coming weeks.

This is easy. Just use the tag/s indicated on the product page. ideally you can also use the #cabinzero tag as well.

This is easy. As with Instagram, just use the tag/s indicated on the product page. Its great if you also use the #cabinzero tag as well. You will also need to check your privacy settings to ensure we can see your pic/s. To do this:
- Click on the little arrow next to home, in the top right-hand corner.
- Click on 'Privacy Settings'
- Next to 'Apps and Websites' click on edit settings
- Next to 'How people bring your info to apps they use'
- Click on 'Edit Settings'
- Make sure the 'My Photos' box is ticked
- Click on 'Save Changes'

Also, please double check you're tagging it correctly! You can find the right tag on the product page of our website.

Wow! Thanks for the love! Of course, we would also love you to sell our bags in your shop.
The final answer depends on where you are and what kind of shop you are. If you are outside of the UK or EU we will probably send your request to our distributor in your country.
Pleasecontact us and our team will assist.

Really? Are you sure? Well, please get in touch and if we really don't have a distributor in your country we will consider your offer. Unfortunately, this will involve paperwork to assess the scale and suitability of your business. Pleasecontact us and our team will assist.

In Leicester, in the British Isles. We are proud to be a British Company.
We also have teams in the USA, Vietnam and China. The guys there take care of important stuff like making sure your bag arrives without any quality problems.

CabinZero (the Brand and the .com Website) is all owned and managed by CABINZERO Ltd, right here in the UK. Our full address is:

1a Latimer Street, Leicester, Leicestershire, LE3 0QF, United Kingdom

Well, everything is possible. We love 'real life' models and want to find more. We especially like people who have a story to tell about their life and their travels.

First of all, we suggest you post some photos of yourself with your CABINZERO on our Instagram or Facebook. We have monthly competitions for the best photo and if your pic catches our eye there's every bit of a chance you could become a model for us. If you can post some narrative about yourself on our FB page as well (at the same time that you post your pics) that would go a long way to supporting your case.

We have lots. Please check our Store Finder to find the nearest one to you.

Yes, possibly. We are happy to get in touch with you and work on a customised order. Even if you’re just looking to equip your employees or loyal clients with some ultra-light cabin backpacks or travel essentials, which help them to travel hassle free. Please contact us and our team will assist.

Lots, 35 at the last count, with more being added to the list each year.

As much as we try to provide the most accurate representation of the colour and design on our website, the actual situation may vary slightly when you receive the bag.

This might be due to the lighting condition, the different in the screen settings on your device, and others.

When you purchase a product from CabinZero, you have agreed to accept a slight risk in small variations between the display images on our website and the actual colour and design. We will not be accountable for any colour or design differences that are not from factory faults.

If you would like to return the product due to the dissatisfaction of the differences in colour or design, please comply with our Return policy by contacting our Customer Support. We will not be responsible for the return shipping fees in this case.